Returns and Refunds Policy

Digital products


We issue refunds for digital products within 15 days of the original purchase of the product.


We issue refunds for digital products only under the following conditions:


- Product not delivered (if you haven't received the delivery email from us)




We recommend contacting us for assistance if you experience any issues receiving or downloading our products.




Contact us

If you have any questions about our Returns and Refunds Policy, please contact us:



- By email:


All prices are in US$. If payment are make in your home country currency exchange rate will be applied. Parcel payments are accepted but must be completed prior to travel date.

how to buy

Securely store all your credit cards and bank accounts.


Then choose how to pay at checkout.


Buying is free and you may even still earn card reward points.


Save time and money while avoiding long lines at the gate! All of our eticket prices include sales tax and have no other hidden fees added at check out.

shipping & downloads

Reservations will be confirmed within 1 business day of your order by Portal Orlando.


You will receive an additional email voucher with reservation information or You will receive an additional email with your e-ticket information .


Tickets will be held at the any parks guest services box office and a photo ID will be required for pick-up.


E-ticket can be displayed directly at the entrance of each park.


Once your order is confirmed tickets are non-refundable and cannot be changed.

Complete Security

All credit card and transaction data is always transmitted via the same secure HTTPS protocols used by the largest banks. Portal Orlando is also a PCI DSS validated Level 1 Service Provider which is the gold standard for e-commerce solutions worldwide.


Portal Orlando Smart Media

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Portal Orlando Smart Media
Portal Orlando Smart Media

Portal Orlando Smart Media